Customer Relations

The KidsPeace Customer Relations Team serves as your resource to help connect kids and families with the best mental health care possible!  Each expert on our team is available to you for on-site meetings and presentations as well as phone and e-mail communications.  From our renowned KidsPeace Psychiatric Hospital for children, adolescents and young adults to our highly sought after Residential Treatment Programs, we are just a phone call (800-854-3123), fax (610-799-8900) or e-mail admissions@kidspeace.org away!

For verification of employment requests and tax-deferred annuity transfer forms, please call 610-799-8161

Ken Garavaglia

Director of Marketing

Ken Garavaglia

Ken Garavaglia has been with KidsPeace since 2000. Working as a Treatment Team Supervisor within our PA Residential Programs and all prior direct care experience with other organizations, has given him very good understanding of what is important for a family and youth to know when exploring the possibility of any services that are in the KidsPeace Continuum of Care. Ken later began to work for the Organizational Development and Training Department to prepare staff for the role in KidsPeace and teach existing staff new skills. Based upon his knowledge of programs and comfortability interacting with groups of people, he transitioned to a role in the Marketing Department as a Customer Relations Liaison. This led to his current role as Director of Marketing. Ken maintains a working territory of Lehigh and Northampton Counties in Pa. He oversees a team that is responsible for marketing our awesome programs and services to the entire United States and beyond.

Ken has been married for over 25 years and has two daughters. He is a Captain in his local Volunteer Fire Department and continues to coach multiple youth softball teams.

KidsPeace is honored to partner with most major insurance carriers including, Aetna, Blue Cross, Cigna and TRICARE insurance through Humana and Health Net Federal Services to provide Residential Treatment and In-Patient Hospital service to military involved kids and families.

FUN FACTS
Favorite food? Pizza
Favorite movie? Man on Fire
Favorite sports team? Eagles
Favorite vacation spot? Cruise ship to anywhere
Favorite band? Guns N Roses

Email:Kenneth.Garavaglia@kidspeace.org

Phone:484-788-4418

Chris Sylvester

National Customer Relations Liaison

Chris Sylvester

Chris Sylvester has been with KidsPeace since 1992, gaining experience in a variety of roles at the Graham Lake Campus in Maine. In the fall of 2014, Chris moved into his current role as a National Customer Relations Liaison. He oversees the six New England states, New York, and most recently states across the U.S. northern tier extending to the West Coast. Having previous experience as an Admissions Manager, Chris has a good understanding of what is important for a family and youth when exploring the possibility of a residential placement.

KidsPeace partners with most major insurance carriers including, Aetna, Blue Cross, Cigna and TRICARE insurance, which provides Residential Treatment and In-Patient Hospital services to military-involved youth and families.

FUN FACTS
Favorite food? Pizza
Favorite movie? Zootopia
Favorite sports team? Boston Red Sox
Favorite vacation spot? Bayley’s Camping Resort
Favorite band? Avett Brothers

Email:Chris.Sylvester@kidspeace.org

Phone:207-745-4087

Paul Iannacone

Regional Customer Relations Liaison

Paul Iannacone

Paul Iannacone has been with KidsPeace since June of 1996. After graduating from Penn State University, he started at KidsPeace in a direct care role in residential treatment. Paul advanced through several positions in direct care, including Mobile Support Staff and Assistant Treatment Team Supervisor. Paul later move into the Organizational Development & Training Department, as a Trainer and Senior Training and Development Specialist. In 2016, using his vast knowledge of KidsPeace and experience interacting with people, Paul made the transition to his current role as Regional Customer Relations Liaison. His current territory includes central and northeastern Pennsylvania and northern New Jersey.

Paul has been married since 2001 and has 3 wonderful children, 3 energetic cats, and a slightly anxious (but very sweet) goldendoodle.

KidsPeace is honored to partner with most major insurance carriers including, Aetna, Blue Cross, Cigna and TRICARE insurance through Humana and Health Net Federal Services to provide Residential Treatment and In-Patient Hospital service to military involved kids and families.

FUN FACTS

Favorite food? Pizza and cookies

Favorite movie? The Shawshank Redemption and the Star Wars Franchise

Favorite sports team? Eagles, Phillies, Flyers, Sixers

Favorite vacation spot? Anywhere warm and in nature

Favorite band? Weezer, Foo Fighters

Email:Paul.Iannacone@kidspeace.org

Phone:484-995-6674

Jason Haller

Regional Customer Relations Liaison

Jason Haller

Jason Haller began his role at KidsPeace in 2014 in the recreation department at our Orchard Hills campus, teaching clients coping skills and helping them to build recreational interests. He moved into a teaching role at our on-campus school and acted as co-facilitator of an experiential education program, “The Epiphany Project”. In summer of 2016, Jason left KidsPeace and took on the role of program coordinator for an international student exchange program (CCI) at Northampton Community College until 2020. He returned to KidsPeace as a part-time teacher later that year, and joined the Customer Relations team in 2021. His territory includes central and southeastern Pennsylvania and southern New Jersey. 

Jason has a wide variety of interests and hobbies including hiking, kayaking, gaming, woodworking, and travelling. 

FUN FACTS
Favorite food? New York style Pizza
Favorite movie? The Goonies
Favorite Superhero? Superman
Favorite vacation spot? The American Southwest
Favorite band/performer? David Bowie

Michele Chassner

NC Regional Customer Relations Liaison

Michele Chassner

Michele Chassner has been with KidsPeace since May 2022 as the Regional Customer Relations Liaison. She oversees North Carolina’s Cumberland, Durham, Johnston, and Wake counties, which are serviced byThe Hope Center for Youth and Family Crisis. Since graduating from the State University of New York at Cortland with a major in Sociology and a concentration in Psychology, Michele has established an extensive history in the human service field, particularly the not-for-profit sector. With The Hope Center’s services being so important and necessary, Michele will ensure that their light is shone throughout the entire community through fostering public awareness and providing educational information to the public.

Michele has a young, energetic, and sassy daughter who she loves spending her time with outside of work, especially when they are outdoors and experiencing new activities together! Since relocating from New York to North Carolina in 2019, they have found so much to explore and enjoy.

KidsPeace is honored to partner with most major insurance carriers including, Aetna, Blue Cross, Cigna and TRICARE insurance through Humana and Health Net Federal Services to provide Residential Treatment and In-Patient Hospital service to military involved kids and families.

FUN FACTS

Favorite food: Pizza and ice-cream
Favorite movie/television show:  True crime documentary.
Favorite sports team: Yankees
Favorite vacation spot: Anywhere the sun is shining and my feet are in the sand.
Favorite band: I prefer R&B, oldies, Jimmy Buffett and Billy Joel.

Andrew Beard

National Customer Relations Liaison

Andrew Beard

Andrew Beard joined KidsPeace in September 2022 as a National Customer Relations Liaison. He oversees Maryland, Virginia, West Virginia and Delaware, as well as, the states across the southern tier of the U.S. extending to the West Coast and Hawaii. While attending Shippensburg University, where he received degrees in History and Psychology, Andrew entered into the Human Services Field and has held a myriad of roles ranging from direct care and case management to hospital and provider relations. With this experience, he will interface and educate families and providers regarding the multitude of services KidsPeace offers with a focus on Residential Treatment. 

Andrew married his best friend in 2012 and has two young children, 3 dogs and 2 pet pigs. In his spare time, you can find him playing soccer, guitar or enjoying the great outdoors. 

KidsPeace is honored to partner with most major insurance carriers including, Aetna, Blue Cross, Cigna and TRICARE insurance through Humana and Health Net Federal Services to provide Residential Treatment and In-Patient Hospital service to military involved kids and families.

FUN FACTS

Favorite food: Ice Cream
Favorite movie/television show: Band of Brothers/The Pacific 
Favorite sports team: Everton and the Philadelphia Eagles and Flyers
Favorite vacation spot: the beach
Favorite band: Jimi Hendrix

Hospital 1:11

KidsPeace Children’s Hospital is a one-of-a-kind hospital, dedicated solely to healing and addressing the unique mental and behavioral health care needs of children and young adults experiencing severe crises. The 120-bed hospital is located in Orefield, Pa., on the Orchard Hills Campus, a safe, secure countryside setting of more than 260 acres.

Residential 1:40

KidsPeace programs include state-of-the-art-counseling and therapeutic services that use art, music, recreation, puppetry and drama to encourage creativity and expression, which in turn help to promote healing and restore a child’s belief in his ability to triumph over adversity and become healthy and whole again.