By Denise Morganthall
As workplaces become more diverse the need to communicate properly becomes critical. Good communication between managers and employees, customers and employees and employees and clients is essential to operating a successful business. But though communication is recognized as key to a successful work environment, companies often struggle with poor communication. These are some deterrents to effective communication:
1. Lack of leadership: Employees look to their leaders for direction. If managers lack leadership skills, it can stunt the growth of a company.
2. Unclear goals and duties: Before an employee begins work each day, he should have a proper understanding of what is expected in his role.
3. Under-trained employees: An untrained employee will cost the company more money in the long run when they leave to pursue a career with more options. The more a new employee knows about the organization, and how his role affects the overall success of the company, the better the employee is able to communicate with leaders and colleagues.
Employees are more motivated when they have the opportunity to provide feedback about day-to-day operations, share ideas or get involved in decision making. When employees become disengaged from the company, they lose sight of their goals and are less likely to become invested in the company’s success. Low employee morale is usually what causes an employee to feel this way and further inhibits good communication.
Another consideration is how we communicate, often relying on phone conversations or e-mail, which can be impersonal and lead to misunderstandings. Face-to-face communication is a better choice and allows for an exchange of ideas.