By Denise Morganthall
Most people will agree that customer service is one of the most important parts of a company’s overall strategy to conducting business since without customers there is no business. If this is the case, why is it that so many of us can easily cite examples of poor customer service in our daily lives?
Most companies like to think they have good customer service. However, if steps are not taken to ensure this is true, reality is often far from their perception. In today’s world, competition is tougher than ever. If you can’t provide services when somebody wants them, there is always someone else who will. You rarely get a second chance when you drop the ball.
At KidsPeace, our commitment to great customer service goes hand-in-hand with our Mission, Vision and Values. Do you know what they are? While the welfare of the client is always first, the revenue we generate helps us provide for the clients and helps pay staff and cover our organization’s bills. Great customer service builds a customer base that enables us to properly take care of the children we serve and our staff.
Customer service is part of the foundation of our business success. KidsPeace constantly strives for positive customer relations to maintain the integrity of our organization. We view ourselves as the Ambassadors of KidsPeace and realize that without our customers, we would not be here.